For more than two decades, middle school students in Boston, and across the United States, have been participating in hands-on learning opportunities that inspire curiosity, foster social-emotional learning, and better position learners to discover and achieve their dreams in college and beyond. We’ve impacted the lives of thousands of students because of the creativity, dedication, and commitment of our staff and AmeriCorps Service Members. Together, we work hand-in-hand with the communities we serve to imagine and design solutions that build on existing successes and cultivate new wins. In 2016, we launched our Catalyst program as a pilot focused on exploring ways to help teachers integrate community volunteers and apprenticeship-style learning into their classrooms. It is in this spirit, that we continue to explore new avenues to serve students and families and are launching a search for a Program Manager (ELT/Catalyst) - a revamped position focused on ensuring a high quality and seamless programmatic experience for students, teachers, service members, and most importantly the volunteer participants who dedicated their time and expertise to Citizen Schools two programmatic offerings.

This role is responsible for understanding and executing what is needed to support this high-quality experience for all stakeholders (students, service members, teachers, volunteers), with particular attention on ensuring volunteers from a diverse set of fields that allow the Citizen Schools expanded learning time and catalyst programs to come alive, are prepared, stewarded and supported effectively. To achieve this, the Program Manager will lead the implementation of local teacher and volunteer training, partnering in matching teachers and AmeriCorps service members with volunteers, conducting classroom observations and reviewing survey data to troubleshoot challenges and collect promising practices in real time.

This role will be based locally in Massachusetts to ensure close engagement and alignment with volunteers within the region and will split reporting and accountability between the CSMA region and the National Catalyst team. This role will serve as a founding member of this new cohort of positions as part of the evolution of the Catalyst program from pilot to scale. As such, the ideal candidate will be a skilled relationship-builder and facilitator, have knowledge/experience in experiential or project-based learning, and be someone who is excited to bring real-world learning to life through meaningful connections between all stakeholders. He/she/ze will thrive in a fast-paced and high stakes environment and knows the local community well in order to hit the ground running on launching this exciting new program.

Serving as a leader at Citizen Schools means working in a fast-paced environment that values learning and an entrepreneurial approach. Knowing its importance to the success of our work, Citizen Schools is committed to diversity, equity, and inclusion, and we aspire to build a diverse team across our network. Please be sure to submit your resume and a thoughtful cover letter that explains your interest in the role and our organization. We appreciate your time and will review and respond to all applications received.


Volunteer Placement and Training (40%)

  • Partner with MA-based Volunteer Recruiter to match teachers and volunteers for each Catalyst project
  • Coordinate with Campus Directors to pair service members with Citizen Teachers
  • Oversee all volunteer hand-off meetings for campus teams and support WOW! Planning meetings (mid-semester)
  • Attend all virtual teacher orientations for prospective teachers at partner schools in MA region
  • Lead all initial onboarding trainings for Catalyst teachers and volunteers, using pre-existing training materials
  • Lead all initial onboarding trainings for Citizen Teachers, using pre-existing training materials
  • Provide input to support ongoing process improvement for our volunteer matching, training and school/teacher placement process
  • Create volunteer experience calendar for Catalyst projects and Apprenticeships

Volunteer and Teacher/Teaching Fellow Stewardship (40%)

  • Oversee the program experience for a minimum of 75 volunteers per semester (inclusive of Catalyst and ELT volunteers)
  • Support a portfolio of 5 Catalyst teachers per semester and observe 1 class per teacher
  • Schedule and facilitate collaboration calls with Catalyst teachers and volunteers to support the logistics and preparation for each project and ensure volunteers are prepared for each class
  • Lead Apprenticeship Engagement Lead/AEL (Citizen Teacher Lead/CTL and WOW! Lead) training during Summer Institute and monthly AEL meetings
  • Observe each Apprenticeship class 2-3 times per semester and provide suggestions for curriculum adjustments during hand-offs meetings. Support Campus Leader and AEL in modifying curriculum to promote student engagement.
  • Plan ongoing professional development for Teaching Fellows and Campus Directors
  • Proactively reach out to teachers, Campus Leaders & volunteers to address questions and concerns consistently to ensure a smooth Catalyst & Apprenticeship experience
  • Participate in conversations about serious volunteer concerns, Meet with AELs monthly and communicate with Campus Directors regularly
  • Serve as campus sub for both Campus Leaders and Teaching Fellows during planned time-off

Survey Distribution & Data Analysis (20%)

  • Collaborate with the national team in the collection and analysis of post-orientation survey data for each Catalyst Project
  • Support teachers to complete project map that outlines volunteer roles, project start and end dates, and volunteer visit dates and times
  • Distribute, ensure completion, and evaluate post-visit surveys for Catalyst teachers and volunteers; follow-up with teachers and volunteers as needed
  • Administer constituent surveys (student, teacher, volunteer), ensure completion, and analyze survey results for all Apprenticeships and Catalyst projects each semester.


There are innumerable ways to learn, grow and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below:

●3+ years of professional experience supporting, coaching and/or training classroom teachers

● Prior success working across a matrixed organization, balancing the needs of national and regional needs and ability to navigate those needs with savviness

● Desire and ability to travel to see our program in action, visiting schools and sites across the region

● Ability to quickly grasp conceptual plans and implement them in a timely manner with close attention to detail and accuracy

● Strong written and verbal communication skills, and the ability to synthesize complex information

● Exceptional interpersonal and customer service skills, with the ability to develop productive working relationships across a wide variety of individuals and groups by phone and in person

● Demonstrated ability to use data to make decisions and translate insights into programmatic improvement

● Thrives in team cultures and approaches that generate learning through cycles of iteration and failure, using design thinking and collaborative problem solving

● Highly organized with the ability to track and manage multiple projects and staff simultaneously, including the ability to prioritize work streams and meet deadlines

● Proactive attitude, out of the box thinking, and ability to thrive in a fast-paced environment

● Desire and excitement to model Citizen Schools’ core values: Pride, Respect, Courage, Teamwork, Perseverance, Vision, and Joy

● The fundamental belief that all students can achieve academic and professional success


Salary will be competitive with similar roles at non-profit organizations of comparable size, and you will also receive a robust benefits package. We offer medical and dental insurance, 403(b) retirement plan with match, paid vacation, professional development stipend, and more.


All children deserve the opportunity to discover and achieve their dreams. Citizen Schools makes this possible for thousands of high-need middle school students nationwide through partnerships with public districts that extend the school day and introduce volunteer and paid adults to increase hands-on learning opportunities. Extended Learning Time or ELT is an evidence-based model, that consistently accelerates the rate of student learning, reduces absenteeism, leads to more students reaching grade-level proficiency, and prepares students for college and beyond. You can review our results or see our impact first hand through the story of one of our students.

We are on a mission to reimagine the learning day, and with partners like Cisco, Fidelity, Biogen, and AmeriCorps, we are getting closer to closing the opportunity and achievement gaps every day.


Citizen Schools is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status. Citizen Schools is compliant with the American with Disabilities Act and we are committed to making special accommodations for your interview or work as a member of our team. If specific accommodations are needed, please contact us and we will work to accommodate your needs.