THE OPPORTUNITY

For more than 25 years Citizen Schools has been a pioneer in educational equity. Since opportunity, unlike talent, is not equally distributed, we have provided hands-on learning experiences that ignite curiosity, build confidence and expand horizons for over 50,000 underrepresented middle school students. Together with our partners, including 25,000 career mentors, we have exposed students to ideas and connections, helping them access even better opportunities than previous generations.

Today, we engage underserved students in hands-on learning in schools and communities. Our students are creators and problem-solvers, not just consumers. They become scientists, artists, mathematicians, engineers, writers, and programmers. We also apply best practices from our direct service work to systems-level advancement of STEM mentorship and learning by working with communities.

THE ROLE

The Manager of External Engagement Operations (MEEO) will join a six-person team of fundraisers who support Citizen Schools in strengthening relationships with foundation, corporate, and individual funders across the country. The MEEO’s primary responsibility will be to support the operations, infrastructure and analytics of private fundraising, public funding, and program sales, providing opportunities for collaboration and advancement of ideas and best practices across the team and Citizen Schools network. The MEEO also serves as a crucial link between the External Engagement Team and the Finance Team.

We seek a creative and flexible problem-solver who has a passion for operations, processes, and continuous improvement. You will be an ideal candidate for this position if you are customer-service oriented, self-directed and comfortable learning and leveraging technology in your work. The MEEO will preferably be based in Boston, NYC, or Houston, but other remote work locations will be considered.

Serving as a member of the Citizen Schools team means working in a fast-paced environment that values learning and an entrepreneurial approach. Knowing its importance to the success of our work, Citizen Schools is committed to diversity, equity, and inclusion, and we aspire to build a diverse team across our network. Please be sure to submit your resume if you believe you are a good fit for this role. We appreciate your time and will review and respond to all applications received.

KEY RESPONSIBILITIES

Fundraising Operations

  • Ensure fundraisers have access to key data for decision-making, in partnership with the Development Operations Coordinator
  • Direct special initiatives like the annual appeal, event campaigns, and other projects as needed
  • In close partnership with the Finance & Operations Team, oversee organizational gift processing, including reviewing deposits, wire transfers and stock gifts
  • Work directly with the Finance & Operations Team to project cash flows, prepare projections for the Board of Directors and Executive Team, and reconcile revenue between Salesforce and bank statements
  • In partnership with the Development Operations Coordinator, manage the annual revenue planning process including maintenance and updates of the Revenue Planning Tool(s), uploading into Salesforce, creating annual campaigns and dashboards in Salesforce
  • Collect and compile all fundraising documentation for annual financial audits

Data Analytics and Systems Development

  • Develop revenue forecasting infrastructure to create transparency and digestible data to support stakeholder decision-making
  • Improve data auditing and processes for pipeline management to ensure accurate data for forecasting and planning
  • Improve analytical reporting on donor and constituent data and develop more simplified, self-service reporting
  • Create a plan for and execute regular data integrity checks, ensure consistency and integrity of data

Internal Salesforce Support + Training

  • Fulfill regular reporting and analytics requests from fundraisers and other national teams, and providing customer service as needed
  • Maintain organizational fundraising reports and dashboards in the Salesforce CRM
  • Design and deliver staff trainings on Citizen Schools’ revenue management processes, as well as Salesforce fundraising fundamentals and database expectations and procedures

QUALIFICATIONS & EXPERIENCE
There are innumerable ways to learn, grow and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below:

  • 3+ years of professional experience in nonprofit administration (fundraising experience strongly preferred)
  • Experience working with the Salesforce.org platform is heavily preferred, but experience with an equivalent CRM platform is valued
  • Experience with Salesforce app integrations (such as Rallybound, Cirrus, iWave)
  • Proficiency in Excel and Google Sheets required
  • Ability to quickly grasp conceptual plans and implement them in a timely manner with close attention to detail and accuracy
  • Strong written and verbal communications skills, and the ability to synthesize complex information
  • Exceptional interpersonal and customer service skills, with the ability to develop productive working relationships across a wide variety of individuals and groups by phone, conferencing platforms, and in-person
  • Strong strategic thinking skills with an ability to use data to make decisions and translate strategy to action
  • Highly organized and able to track and manage multiple projects simultaneously, including the ability to prioritize work projects and meet deadlines
  • Proactive attitude, out of the box thinking, good sense of humor, and able to thrive in a fast-paced environment
  • Desire and excitement to model Citizen Schools’ core values: Confidence, Curiosity, Diversity, Equity and Inclusion, Perseverance and Teamwork
  • The fundamental belief that all students can achieve academic and professional success regardless of background, and a commitment to Citizen Schools mission and strategic vision

COMPENSATION & BENEFITS

The salary for MEEO’s role starts at $57,000 and is commensurate with experience. You will also receive a robust benefits package that offers medical and dental insurance, 403(b) retirement plan with a match, paid vacation, professional development stipend, and more.

ABOUT CITIZEN SCHOOLS

Citizen Schools helps all students to thrive in school and beyond through hands-on learning and career mentors. Our vision is for all students to have experiences and career mentors that ignite curiosity, build confidence, and help them develop into the next generation of leaders. Together we are transforming education in school, after school, and across communities. To learn more about our work, please visit www.citizenschools.org.

EQUAL OPPORTUNITY EMPLOYER

Citizen Schools is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status. Citizen Schools is compliant with the American with Disabilities Act and we are committed to making special accommodations for your interview or work as a member of our team. If specific accommodations are needed, please contact us and we will work to accommodate your needs.