“This is an exciting opportunity to join a national organization to engage students in STEM mentoring and maker-centered learning. We are cultivating the next generation of innovative problem-solvers and critical thinkers with the support of community members from diverse backgrounds and communities.”

Patricia Corbett
Deputy Director of Sales, Catalyst Team

THE OPPORTUNITY

For nearly 25 years, Citizen Schools has been a pioneer in educational equity. Since opportunity, unlike talent, is not equally distributed, we have provided hands-on learning experiences that ignite curiosity, build confidence and expand horizons for over 50,000 underrepresented middle school students. Together with our partners, including 25,000 career mentors, we have exposed students to ideas and connections, helping them access even better opportunities than previous generations.

Today, we engage underserved students in hands-on learning, in school, and after school. Our students are creators and problem-solvers, not just consumers. They become scientists, artists, mathematicians, engineers, writers, and programmers. We also apply best practices from our direct service work to systems-level advancement of STEM mentorship and learning by working with communities.

Together we are transforming education in school, after school, and across communities.

Catalyst:

The Catalyst program offers STEM based educational units that partner volunteers with classroom teachers to guide students through hands on projects that encourage student interest and achievement while providing ‘real world’ experience.

The Volunteer Engagement Manager will be particularly focused on stakeholder management of students, volunteers, and teachers including but, not limited to volunteer recruitment, stewardship, and teacher experience.

THE ROLE

As our Volunteer Engagement Manager, you are responsible for understanding and executing what is needed to support this high-quality experience for all stakeholders, with particular attention on ensuring volunteers from a diverse set of fields allow for the catalyst programs to come alive, are prepared, stewarded, and supported effectively.

As the steward of volunteer and teacher experience, you will lead the implementation of local teacher and volunteer training, matching teachers with volunteers, conducting classroom observations and reviewing survey data to troubleshoot challenges and collect promising practices in real-time.

This role will work from a home office in the Greater Charlotte area to ensure close engagement and alignment with volunteers and teachers within the region and will report to the External Engagement Team.

Knowing its importance to the success of our work, Citizen Schools is committed to diversity, equity, and inclusion, and we aspire to build a diverse team across our network. Please be sure to submit your resume and a thoughtful cover letter that explains your interest in the role and our organization. We appreciate your time and will review and respond to all applications received.

KEY RESPONSIBILITIES:

Volunteer Recruitment: Existing Partnerships & New Partnership Development

  • Engage current corporate and community partners (50+ institutions) as an opportunity for their employees to serve as volunteers in Catalyst classrooms
  • Manage online postings of volunteer opportunities on corporate partner internal sites and other external platforms
  • Lead in-person lunch and learns at corporate and community partner offices or virtual info sessions to attract qualified candidates
  • Conduct 1:1 calls or in-person meetings with interested volunteers to generate interest and screen for qualifications
  • Research new institutions that could supply highly skilled, qualified, diverse and culturally competent volunteers for Catalyst with a focus on STEM organizations and build relationships with those that are a good fit
  • Attend events (tech meetups and other networking events) to build relationships with individual prospective volunteers and seek entre to CSR or employee engagement teams

Volunteer Placement and Training:

  • Leverage information provided by the National Catalyst team including the planned location of programs and curriculum delivery to inform the recruitment strategy
  • Partner with Deputy Director of Sales (DDS) to match teachers and volunteers for each Catalyst project
  • Attend all virtual teacher orientations for prospective teachers at partner schools in NC region
  • Lead all initial onboarding training for Catalyst teachers and volunteers, using pre-existing training materials including the development of a project map that outlines the implementation of the Catalyst units
  • Provide input to support ongoing process improvement for our volunteer matching, training, and school/teacher placement process
  • Create volunteer experience calendar for Catalyst projects

Volunteer and Teacher Stewardship:

  • Oversee the program experience for a minimum of 15 volunteers per semester (inclusive of Catalyst and ELT volunteers)
  • Support a portfolio of 5 Catalyst teachers per semester and observe 1 class per teacher
  • Schedule and facilitate collaboration calls with Catalyst teachers and volunteers to support the logistics and preparation for each project and ensure volunteers are prepared for each class
  • Proactively reach out to teachers & volunteers to address questions and concerns consistently to ensure a smooth Catalyst experience


Systems Support:

  • Collaborate with the national team in the collection and analysis of post-orientation survey data for each Catalyst Project
  • Administer constituent surveys (student, teacher, volunteer), ensure completion, and analyze survey results for all Catalyst projects (teachers and volunteers) each semester.
  • Ensure all contacts and conversation/meeting history with external volunteer prospects and institutional contacts are consistently updated in Salesforce
  • Database Management - Execute comprehensive clean-up and norming of volunteer records and contact lists
  • Data Management - Create and manage reports for invitation lists, targeted solicitations, newsletters, quarterly reports, volunteer follow-up, volunteer lead life cycle

The ideal candidate will be a skilled relationship-builder and facilitator, have knowledge/experience in experiential or project-based learning, and be someone who is excited to bring real-world learning to life through meaningful connections between all stakeholders.

RELEVANT SKILLS, QUALIFICATIONS & EXPERIENCE

There are innumerable ways to learn, grow and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring the work. This said we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below:

  • 3+ years of professional experience supporting, coaching and/or training classroom teachers
  • 3+ years of relevant experience (e.g. education, nonprofit administration, community outreach), sales and recruitment experience preferred
  • Desire and ability to travel to see our program in action, visiting schools and sites across the NC region
  • “Entrepreneurial Spirit”: Someone who currently has or can demonstrate a true passion for building something great from nothing and are willing to push themselves to the limits to achieve big goals.
  • Communication & storytelling skills: Someone who understands the many audiences of our organization, both internal and external, and who can help to craft the right messaging and stories with our data and evaluation tools.
  • Prior success working across a matrixed organization, balancing the needs of national and regional needs and ability to navigate those needs with savviness
  • Ability to quickly grasp conceptual plans and implement them in a timely manner with close attention to detail and accuracy
  • Strong team orientation and ability to work effectively in collaboration with diverse groups of people
  • Exceptionally strong project management skills; proven ability to develop and execute complex action plans and fierce detail-orientation
  • Highly organized with the ability to track and manage multiple projects simultaneously, including ability to prioritize work streams and meet deadlines
  • Proficiency in all MS Office & Google Suite applications
  • Desire and excitement to model Citizen Schools’ core values: Confidence, Curiosity, Diversity, Equity and Inclusion, Perseverance, and Teamwork
  • Proactive attitude, out of the box thinking, while bringing an enthusiastic, collaborative approach to your work
  • Excellent written and oral communication skills, with a sophisticated understanding of how to convey complex topics to a variety of audiences
  • Demonstrated track record in troubleshooting, problem-solving, and follow-through
  • Commitment to Citizen School’s mission, desire to serve the needs of students in underserved communities, and the fundamental belief that all students can achieve academic and professional success

COMPENSATION & BENEFITS

Salary will be competitive with similar roles at non-profit organizations of comparable size, and you will also receive a robust benefits package. We offer medical and dental insurance, 403(b) retirement plan with a match, paid vacation, professional development stipend, and more.

ABOUT CITIZEN SCHOOLS

Citizen Schools helps all students to thrive in school and beyond through hands-on learning and career mentors. Our vision is all students have experiences and career mentors that ignite curiosity, build confidence and help them develop into the next generation of leaders. Together we are transforming education in school, after school, and across communities.

To learn more about our work, please visit www.citizenschools.org.

EQUAL OPPORTUNITY EMPLOYER

Citizen Schools is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status. Citizen Schools is compliant with the American with Disabilities Act and we are committed to making special accommodations for your interview or work as a member of our team. If specific accommodations are needed, please contact us and we will work to accommodate your needs.